massachusetts unemployment problems
If you miss the deadline, you may lose your benefits or your benefits could be delayed. A photo of your social securtiy card and again the front and back. Last month, DUA froze thousands of PUA accounts after disclosing that Massachusetts was targeted in a massive nationwide unemployment fraud scheme. He addressed the ongoing fraud detection efforts but he didn’t specifically address customer service issues. Would you like to provide additional feedback to help improve Mass.gov? Open 8:30 a.m.–4:30 p.m., Monday–Friday. Nothing has changed from prior weeks I was approved and paid. Do not include sensitive information, such as Social Security or bank account numbers. We may ask you for more information about your unemployment claim. “Communicate and be transparent with the public about what they need to do in order to be receiving these benefits. Healy’s office recently posted the PUA account verification on its website, something that, she says, DUA should have done weeks ago. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). Employers can also find information about the contributions they must make by … I've read the handbook, I'm clicking on the right link "Apply for Benefits" and it just brings me to that damn log-in page. The Department of Unemployment Assistance (DUA) tries hard to provide prompt and courteous service. We will use this information to improve the site. EDIT: I finally talked to someone and we do need to call for them to send us the link to attach the following doxuments. If you need help, an agent can fill out the information with you by phone. They understand that during peak periods, it may be difficult to get through the TeleClaim Centers. “From the beginning of March when there were so many claims and DUA just didn’t have the staffing and the resources,” Healy told 25 Investigates’ Ted Daniel. BOSTON — Complaints about the Massachusetts unemployment assistance program have been pouring into the 25 Investigates tip line since March. If you are here, it’s likely that you or someone you know has already been affected by COVID-19-related health concerns, layoffs, or feel that your position is currently in jeopardy. But, the agency often responded with a statement. After you apply for UI or PUA, remember to request benefits every week, even if your application or appeal is pending. To request weekly benefits, daily 6 a.m.–10 p.m. We will use this information to improve the site. “Now we have a problem with PUA and people not being able to get their benefits.”. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. Now, our reporting has caught the attention of state Attorney General Maura Healey. If you’re unemployed in Massachusetts, you may be eligible for resources to help you get back on your feet. It did not actually tell the public that this was an issue that there was this fraud out there until, you know, it was too late,” she said. Return the questionnaire postmarked by the due date to. Government has failed them here. The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program. You must return your completed questionnaire by the deadline specified. © 2020 Cox Media Group. To do this, log in to your UI Online account and update your account information, or contact a DUA agent at (877) 626-6800, Monday-Friday, 8:30 a.m.-4:30 p.m. Multilingual call agents are available. @MassAGO fielding lots of those complaints and calling on Baker Administration to fix the problem. I'm not sure what the problem is. “They’ve got to get more staffing, more resources. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. Go, Pandemic Unemployment Assistance Virtual Hearings Guide, Pandemic Unemployment Assistance (PUA) FAQs, Unemployment Insurance Benefits and Returning to Work: Guide for Employers, Unemployment Insurance Benefits and Returning to Work: Guide for Workers, Legislative and regulatory documents related to COVID-19, If you need to contact the Department of Unemployment Assistance, please click here. Somebody at DUA needs to be doing that and responding.”, #25Investigates has reported extensively on the problems people are having w/frozen PUA accounts. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. Mass AG: Time for government to 'step up' and fix the state's problem-plagued unemployment assistance program, Crystal Bonvillian, Cox Media Group National Content Desk, Jared Leone, Cox Media Group National Content Desk, Download our free apps for your phone and smart TV, Derailed metro train in the Netherlands saved from plunge by whale sculpture, Man arrested after stealing $65,000 worth of clothes from Hollister, American Eagle, police say. If you are here, it’s likely that you or someone you know has already been affected by COVID-19-related health concerns, layoffs, or feel that your position is currently in jeopardy. You … Multilingual call agents are available. How much do you agree with the following statements in the scale of 1, Strongly Disagree, to 5, Strongly Agree? Select the questionnaire that needs to be completed. “The department’s sat on its hands, waiting too long. We asked Governor Baker to respond to the Healy during Tuesday’s COVID-19 press briefing. I've been trying to apply for unemployment benefits in Massachusetts for 4 days now. Top-requested sites to log in to services provided by the state. This page, COVID-19 and Unemployment: What you need to know, is, for COVID-19 and Unemployment: What you need to know, Call Department of Unemployment Assistance, Call Center at, TeleCert Line (Automated system is operational, please do not transfer to an agent within the system), Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) at, Call Department of Unemployment Assistance, Hearing Impaired Voice Relay at, Payment Status line (Automated system is operational, please do not transfer to an agent within the system), Call Department of Unemployment Assistance, Payment Status line (Automated system is operational, please do not transfer to an agent within the system) at, in the scale of 1, Strongly Disagree, to 5, Strongly Agree, Professional Training & Career Development, Executive Office of Labor and Workforce Development, Temporary workplace shutdowns information, Pandemic Emergency Unemployment Compensation, PUA: Ready to request weekly benefits? If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. You must return your completed questionnaire by the deadline specified. Do not include sensitive information, such as Social Security or bank account numbers. My interview with the AG will air at 6 on #Boston25 pic.twitter.com/hLozNaPm8s. UI Online is designed to be accessed from a desktop computer or a laptop. If we need more information from you, we’ll send you a questionnaire and a deadline to respond.

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